Privacy Policy

Last Updated: November 21, 2024

1. INFORMATION WE COLLECT

We collect information that you provide directly to us, as well as information automatically collected when you use our services.

1.1 Information You Provide

When you register for an account, we collect:

• Email address
• First name and last name
• Username
• Password (encrypted)
• Phone number (if you choose to verify via phone)
• Payment information (for paid verification services)
• Government-issued identification (if you choose document verification)
• Profile information you choose to add

1.2 Information from Third-Party Authentication Services

When you use third-party authentication services like Facebook or Google to create an account, we receive:

• Your name (first and last name)
• Email address
• Profile picture URL
• User ID from the authentication provider

This information is provided by the third-party service in accordance with their terms and policies.

1.3 Automatically Collected Information

When you visit our Site, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Date and time of access
• Login activity

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. HOW WE USE YOUR INFORMATION

2.1 Account Creation and Management

• To create and maintain your user account
• To authenticate your identity
• To provide customer support
• To send account-related notifications

2.2 Verification Services

• To verify your email address
• To verify your phone number via SMS
• To process payment verification
• To review and verify identity documents
• To assign verification badges
• To calculate and display verification levels

2.3 Communication

• To send verification emails and SMS messages
• To respond to your inquiries
• To send important account updates
• To notify you of changes to our services

2.4 Service Improvement

• To analyze how users interact with our Site
• To improve our services and user experience
• To develop new features and functionality
• To detect and prevent fraud or abuse

2.5 Legal Compliance

• To comply with legal obligations
• To enforce our Terms of Service
• To protect our rights and the rights of others
• To respond to lawful requests from public authorities

3. VERIFICATION SERVICES

3.1 Email Verification

When you verify your email address:

• We send a verification link to your email
• We mark your email as verified in our system
• We award an email verification badge
• Your verification status is displayed on your profile

3.2 Phone Verification

When you verify your phone number:

• We send a verification code via SMS
• We store your verified phone number
• We award a phone verification badge
• Your phone number is kept private and not displayed publicly

3.3 Payment Verification

When you verify via payment method:

• We process a small verification charge ($5.00)
• We store the last 4 digits of your card and card brand
• We do not store your complete card number
• Payment processing is handled by Stripe
• We award a payment verification badge

3.4 Document Verification

When you submit identity documents:

• We collect government-issued ID images
• Documents are reviewed by our team
• Documents are stored securely and encrypted
• We award an identity verification badge upon approval
• You can request document deletion after verification

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Mailgun: Email delivery service for verification and notifications
• Stripe: Payment processing for verification fees
• Hosting services: Infrastructure and hosting services
• SMS providers: For phone verification services

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Public Information

Certain information is displayed publicly on your profile:

• Your username
• Your first and last name
• Your profile picture
• Your verification badges and level
• Your review ratings
• Information you choose to add to your public profile

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process.

4.4 Business Transfers

If VerifyMall, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. THIRD-PARTY AUTHENTICATION

5.1 Facebook Login

When you use Facebook Login, Facebook provides us with your email address, first and last name, profile picture, and Facebook user ID. We use this information to create your VerifyMall account, personalize your profile, communicate with you, and authenticate your identity.

5.2 Google Login

When you use Google Login, Google provides us with similar information. Your use of these services is also subject to the respective provider's terms and privacy policies.

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Password hashing using industry-standard algorithms
• Access controls and authentication
• Regular security audits
• Secure hosting infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

7.1 Account Information

You can access and update your account information at any time through your account settings.

7.2 Email Communications

You can opt out of promotional emails by clicking the "unsubscribe" link or adjusting your preferences.

7.3 Data Access

You have the right to request a copy of your personal information. Contact us at info@verifymall.com.

7.4 Data Deletion

You can request deletion of your account through Settings or by contacting us. We will delete your information within 30 days.

8. CHILDREN'S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.

9. INTERNATIONAL DATA TRANSFERS

VerifyMall, LLC is based in the United States. By using our Site, you consent to the transfer of your information to the United States.

10. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your information within 30 days, except as required by law.

11. CALIFORNIA PRIVACY RIGHTS

California residents have specific rights under CCPA, including:

• Right to know what information we collect
• Right to delete your information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination

Contact us at info@verifymall.com with "California Privacy Rights" in the subject line.

12. EUROPEAN UNION RESIDENTS (GDPR)

EU residents have specific rights under GDPR, including rights to access, rectification, erasure, restriction, portability, and objection.

Contact our Data Protection Officer at info@verifymall.com for GDPR inquiries.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date and notify you via email for material changes.